Tier 1 Tech Support - Las Vegas, NV

Tuesday, 25 January 2011
No photo

Item details

City: Las Vegas, Nevada
Salary: $21,000

Contacts

Contact name William Shannon
Phone 9095928898

Item description

Please submit resumes to jobs@outsourcetesting.com

Daily Job Duties:
• Provide clients support by resolving their technical issues via email, phone and other electronic medium.
• Configure computer equipment such as Internet connections or configure software to connect to Internet application servers.
• Provide training and assistance to help clients learn how to use client software products and services.
• Issue triage, problem analysis and resolution for low to medium technical issues.
REQUIRED:
• Extensive knowledge of operating systems including Windows XP, Vista, 7 and
Macintosh OS X.
• Excellent Customer Service Skills
• Demonstrated problem solving / troubleshooting skills.
• A+ certification (or equivalent experience)
PREFERRED:
• Call Center Experience
• Sales (Up Sell/Cross Sell) Experience

Please submit resumes to jobs@outsourcetesting.com